SaaS subscription refunds
Mid-market SaaS with self-serve and assisted billing, mixing prorated cancellations, goodwill credits, and the occasional six-figure annual refund.
3 policies · 3 signals to watch · illustrative
Read the scenarioCustomers
We do not publish fake customer stories.
Axiru is pre-revenue. Most early-stage vendors paper over the absence of references with composite case studies that read as real. We do not. When real, named, opt-in customers exist, they will appear here with their own numbers and their own quotes. Until then, the closest thing we offer is industry-pattern scenarios with policy configurations and signals to watch.
What we publish instead
Scenario pages for the patterns we see most often.
Each scenario describes the operating pain in a given pattern, the Axiru configuration we would recommend, the signals to watch once running, and what good looks like. Numbers are clearly labeled as illustrative or cited to public sources.
Marketplace split refunds and seller chargebacks
Two-sided marketplace on Stripe Connect, where a buyer refund has to claw money back from the seller and possibly from the platform fee at the same time.
3 policies · 3 signals to watch · illustrative
Read the scenarioDigital goods, instant delivery, and refund fraud
Direct-to-consumer digital goods where the product is delivered the moment payment authorizes, and where refund-after-consumption is the dominant fraud pattern.
3 policies · 3 signals to watch · illustrative
Read the scenarioEnterprise services and SOX-style segregation of duties
Late-stage or public company where every refund over a control threshold needs two named approvers, an evidence chain, and an audit-ready export at quarter end.
3 policies · 3 signals to watch · illustrative
Read the scenarioNext step
Want to become an early reference customer?
If you are serious about refund governance and outflow controls and willing to be a named reference once results land, let us talk about a pilot.
Start in shadow mode first. Move to live enforcement later.