Information collected
We collect account and workspace information such as organization name, user identity, role assignments, Stripe connection details, money-outflow event metadata (refunds, disputes, payouts, transfers, credits, adjustments, and related decision context), policy configuration, and product usage events. We also collect support communications and basic diagnostic logs required to secure and operate the service.
How data is used
We use data to deliver AXIRU features, including historical replay, policy simulation, decision ledger records, dashboards, approvals, alerts, and audit-ready reporting. We may also use service data to troubleshoot issues, prevent misuse, and improve product reliability.
Data security
We apply reasonable technical and organizational safeguards designed for finance-sensitive workflows, including tenant-aware access controls, authenticated system access, and logging intended to support investigation and audit review.
Data sharing
We do not sell customer data. We may share limited data with infrastructure, communications, analytics, and payment service providers that help us operate AXIRU, subject to confidentiality and security obligations. We may also disclose information when required by law or to protect the service and our customers.
Customer control and deletion requests
Customers control workspace access, connected systems, and configuration choices. To request export or deletion of workspace data, use our data subject request form or email privacy@axiru.com. We will review and process requests consistent with applicable law, contractual obligations, and legitimate security or recordkeeping needs.
Sub-processors
We use a limited set of third-party sub-processors to deliver the Axiru platform. For the full list, including what data each processor accesses and their Data Processing Agreements, see our sub-processor disclosure page.
Related documents
- Data retention — how long each data category is kept and when it is deleted
- Data Processing Agreement — Article 28 terms governing processing on the customer's behalf
- Sub-processors — third parties that process data on our behalf
- Security — controls that protect collected data
Contact
Questions about privacy, data handling, or customer deletion requests can be sent to support@axiru.com.