Goodwill credits
Discretionary credits issued via customer.balance_transaction. Often tighter than refund ceilings because every issuance is policy-discretionary.
- Auto-allow up to
- $500
- Require approval
- > $500
- Hard block above
- > $10,000
Template - SaaS / subscriptions
SaaS PLG / usage-based
For self-serve, metered-billing SaaS. Auto-allow refunds to $250, generous goodwill credit ceiling for routine overage waivers.
Why this profile
Design rationale
For product-led-growth SaaS with self-serve sign-up and usage-based billing (e.g. Vercel, OpenAI, Twilio shape). Hard cash refunds are rare and stay escalated, but goodwill credits are issued frequently by the success/support team to absorb metered-overage surprises, so the goodwill ceiling is intentionally higher than the seat-based SaaS template. The dispute window is moderate at 48 hours because usage-billing chargebacks usually trace back to a clear invoice line item.
Default mode: simulatesaasplgusage-basedcredits
Decision matrix
Top-level thresholds
These thresholds apply to refunds and any category that does not have its own override. Amounts are in USD cents in the underlying rule and rendered in USD here.
- Auto-allow up to
- $250
- Approval band
- $250 - $10,000
- Hard block above
- $10,000
- Always escalate reasons
fraudulent- Dispute deadline rule
- Escalate to approval when evidence is due within 48h, regardless of amount
Per-category overrides
Where the defaults differ
When a category has its own ceiling, the typed evaluator consults the override instead of the top-level. Categories without an override fall back to the thresholds above.
Payouts
stripe.payout.create plus the full lifecycle (paid, failed, canceled, reconciliation_completed). Operators with steady payout cadence want a higher ceiling here.
- Auto-allow up to
- $500
- Require approval
- > $500
- Hard block above
- > $10,000
Connect transfers
stripe.transfer.create and reversals across Connect platforms. Often the largest movements in marketplace flows.
- Auto-allow up to
- $250
- Require approval
- > $250
- Hard block above
- > $5,000
Disputes
charge.dispute lifecycle. Always combined with the dispute-window deadline rule below.
- Auto-allow up to
- $0
- Require approval
- > $0
- Hard block above
- > $1,500
Sample decisions
What this template would decide
Pure threshold projection at common amounts. Live decisions also consult blocked-reason lists (e.g. fraudulent refunds always escalate) and the dispute-window escalation rule, so a real decision may be stricter than what the matrix shows.
Identifiers
Wiring details
Useful when you want to reference this template programmatically, in tests, or in support tickets.
- Template slug
saas-plg-usage-based- Resulting policy name
PLG / usage-based SaaS policy- Install endpoint
POST /api/policies/typed-templates/installwith body { slug: "saas-plg-usage-based" }- Catalog endpoint
GET /api/policies/typed-templates
See also: all templates - full coverage matrix - AI agents brief
Next step
Install this template
Sign in to your Axiru workspace and install 'SaaS PLG / usage-based'. Decisions land on your dashboard within seconds of your next webhook. Move from simulate to enforce when you have the audit trail you want.
Start in shadow mode first. Move to live enforcement later.