Goodwill credits
Discretionary credits issued via customer.balance_transaction. Often tighter than refund ceilings because every issuance is policy-discretionary.
- Auto-allow up to
- $50
- Require approval
- > $50
- Hard block above
- > $500
Auto-allow under $100, route $100–$750 to approval, hard-block above $750. Strict on disputes, generous on payouts.
The recommended default for most teams running their first month of governed outflows. Auto-allows everyday refunds and goodwill credits up to $100 so small incidents flow without friction. Anything between $100 and $750 routes to the approvals queue. Hard-blocks above $750 prevents a runaway agent or compromised admin from emptying the till. Disputes with evidence due within 48 hours always escalate regardless of amount, so finance never silently misses a deadline.
These thresholds apply to refunds and any category that does not have its own override. Amounts are in USD cents in the underlying rule and rendered in USD here.
fraudulentWhen a category has its own ceiling, the typed evaluator consults the override instead of the top-level. Categories without an override fall back to the thresholds above.
Discretionary credits issued via customer.balance_transaction. Often tighter than refund ceilings because every issuance is policy-discretionary.
stripe.payout.create plus the full lifecycle (paid, failed, canceled, reconciliation_completed). Operators with steady payout cadence want a higher ceiling here.
stripe.transfer.create and reversals across Connect platforms. Often the largest movements in marketplace flows.
charge.dispute lifecycle. Always combined with the dispute-window deadline rule below.
application_fee.refunded for Connect platform fees. Smaller in scale, so usually a tighter ceiling than refunds.
Pure threshold projection at common amounts. Live decisions also consult blocked-reason lists (e.g. fraudulent refunds always escalate) and the dispute-window escalation rule, so a real decision may be stricter than what the matrix shows.
Useful when you want to reference this template programmatically, in tests, or in support tickets.
conservative-smbConservative starter policyPOST /api/policies/typed-templates/install with body { slug: "conservative-smb" }GET /api/policies/typed-templatesSee also: all templates - full coverage matrix - AI agents brief
Sign in to your Axiru workspace and install 'Conservative starter (recommended)'. Decisions land on your dashboard within seconds of your next webhook. Move from simulate to enforce when you have the audit trail you want.
Start in shadow mode first. Move to live enforcement later.